Articles in this topic
- GuideCustomise the look of your website chatChange the chat’s texts, colours, button and the way it opens from your agent’s Widget tab, with a live preview and without touching your website again.
- Step by stepInstall the chat on your websiteCopy the chat code from your agent’s Widget tab and paste it into your website. Includes the steps for a hand-built site and the guide for each platform.
- Step by stepInstall the chat on WordPressPaste the chat code into your WordPress site with a header and footer code plugin or from the theme options, and check that it appears on your website.
- Step by stepInstall the chat on ShopifyPaste the chat code into the theme.liquid file of your Shopify store’s theme and check that it appears. Includes what happens at checkout and when you switch theme.
- Step by stepInstall the chat on WixAdd the chat code to your Wix site from its settings, under Custom Code, for all pages, and check it on the published site.
- Step by stepInstall the chat on SquarespacePaste the chat code into Squarespace’s Code Injection, in the footer box, and check that it appears across the whole site.
- Step by stepInstall the chat on WebflowPaste the chat code into your Webflow site’s settings, under Custom code › Footer code, publish the site and check that the chat appears.
- GuideLimit the chat to your domains, and whyWhile the allowed domains list is empty, any website can show your chat and use up your credits. How to fill it in, what each entry covers and what it does not protect.
- TroubleshootingThe chat does not appear on your website: what to checkIf the chat button does not show on your website, go through these causes in order: the agent, the code, the allowed domains, caching and whatever your site may be blocking.
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