Industries
Everyday questions, answered in every industry
The agent knows nothing about your business until you teach it. These examples show what people tend to ask and what the agent needs in order to answer well.
Restaurants and hospitality
Bookings and questions arrive when the dining room is full or the kitchen has already closed: at night, at weekends and on WhatsApp.
People ask
- Do you have a table for six on Saturday at 21:30?
- Are there gluten-free options?
- Can I bring my dog to the terrace?
- How late do you serve dinner?
Is there a set lunch on Saturday?
Customer
The set lunch runs Tuesday to Friday, for €16.50. On Saturdays it is à la carte. Shall I send you the menu?
Agent
Illustrative example. The agent answers with the information you load.
What you teach it
- The menu and set menus as PDFs
- Kitchen hours and closing days
- Allergens and vegetarian options
- Booking rules for groups
When it hands over to a person
Large groups, private events and any complaint. The agent takes the details and notifies the floor team.
Clinics and health centres
Reception is handling the phone and the waiting room at once. Questions about prices, insurers and opening hours come up every single day.
People ask
- How much is a dental clean?
- Do you work with my insurer?
- Do you have Saturday morning appointments?
- How long is the first visit?
Is there a charge for the first physiotherapy visit?
Customer
Yes. The first visit lasts 45 minutes and includes the assessment: it is €40. Leave me your name and a phone number and reception will call to book you in.
Agent
Illustrative example. The agent answers with the information you load.
What you teach it
- Treatments and fees
- Insurers you work with
- Opening hours and practitioners by speciality
- Instructions before and after each visit
When it hands over to a person
Any question about symptoms or treatment. The agent gives information on services, prices and hours; it does not give medical advice.
Estate agencies
Someone who sees a flat on a property portal wants answers there and then. If you take too long, they ask the next agency.
People ask
- Does the three-bedroom flat allow pets?
- What documents do I need to rent?
- Are service charges included?
- Can I view it this week?
What do I need to rent the flat on Calle Olmo?
Customer
They ask for your last two payslips, your employment contract and one month’s deposit. If you would like a viewing, give me your name and a phone number and an agent will suggest a time.
Agent
Illustrative example. The agent answers with the information you load.
What you teach it
- Details of the properties on your books
- Requirements and paperwork for renting or buying
- Fees and conditions
- The areas you cover
When it hands over to a person
Viewings, offers and negotiation. The agent collects contact details and the property of interest.
Online shops
Before paying, customers ask about delivery, sizing or returns. If they cannot find the answer, they abandon the basket.
People ask
- How long does delivery to the Canary Islands take?
- How do I return an item?
- I am a 39, which size should I get?
- Can I pay with Bizum?
How long does an order to the Balearic Islands take?
Customer
It reaches the Balearic Islands in 3 to 4 working days. Shipping is €7.90, and free on orders over €80.
Agent
Illustrative example. The agent answers with the information you load.
What you teach it
- Shipping and returns policy
- Size guide
- Payment methods
- Product pages or catalogue
When it hands over to a person
Problems with a specific order: a parcel that has not arrived, the wrong item or a refund.
Language schools and training
Enquiries pile up in September and January. Many families ask the same thing, almost always outside office hours.
People ask
- How much is the July intensive English course?
- Are there afternoon groups?
- Do you prepare students for the B2 exam?
- Can I take a trial class?
Is there a B2 group in the evenings?
Customer
Yes, there are two: Mondays and Wednesdays from 18:00 to 19:30, and Tuesdays and Thursdays from 19:30 to 21:00. The fee is €89 a month. Would you like the office to call you about the placement test?
Agent
Illustrative example. The agent answers with the information you load.
What you teach it
- Courses, levels and timetables
- Prices, enrolment fees and discounts
- The course calendar
- How the placement test works
When it hands over to a person
Enrolments, group changes and individual cases. The agent saves the details and notifies the office.
Professional services
Accountants, advisers and law firms receive preliminary enquiries that are not billable but have to be answered to win the client.
People ask
- What do you charge for an income tax return?
- What paperwork do I need to register as self-employed?
- Do you offer video calls?
- Do you manage residents’ associations?
What do you need from me to file my tax return?
Customer
Your draft return or tax data, your withholding certificates and rent or mortgage receipts if you have them. The fee is €60 per return. Shall I book you an appointment to hand in the documents?
Agent
Illustrative example. The agent answers with the information you load.
What you teach it
- Services and fees
- Documents required for each procedure
- Deadlines and key dates
- How to book an appointment
When it hands over to a person
Any query that requires assessing a specific case. The agent does not give legal or tax advice.
Hotels and accommodation
Guests write before booking and during their stay, often in another language and when nobody is at reception.
People ask
- What time is check-in?
- Do you have parking?
- Can I cancel free of charge?
- Is there a cot for a baby?
Hi, is breakfast included?
Customer
Hello. Breakfast is included in all rooms and is served from 7:30 to 10:30 in the ground-floor café.
Agent
Illustrative example. The agent answers with the information you load.
What you teach it
- Check-in and check-out times
- Services and house rules
- Cancellation policy
- How to get there and where to park
When it hands over to a person
Changes to a booking, special requests and problems during a stay.
Garages and repair services
The mechanic is under a car and the phone is ringing. Someone asking for a price or a date will not wait for them to finish.
People ask
- How much is an oil change?
- Do you do pre-ITV checks?
- Do you have a courtesy car?
- When can you fit me in?
How much is a pre-ITV check?
Customer
A pre-ITV check (before the roadworthiness test) is €35 and takes about an hour. If you like, I will take your number plate and a phone number and the garage will confirm a day.
Agent
Illustrative example. The agent answers with the information you load.
What you teach it
- Services and guide prices
- Makes and vehicle types you work on
- Opening hours and how to book
- Warranties on repairs
When it hands over to a person
Quotes for breakdowns and updates on a repair in progress.
Is your industry not listed?
If your customers ask you questions and the answer is written down somewhere, the agent can answer them. Tell us about your business, or try it with your own information.
See it working with your own information
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