Articles in this topic
- GuideThe conversations inboxWhat the Conversations screen shows, how to search and filter, what each status means and what each team role can do there.
- Step by stepTake over a conversation and return it to the AIHow to reply to a customer yourself, what they notice on each channel and how to pause, resolve or return the conversation to the agent. The AI does not come back on its own.
- Step by stepTags and assignment: organising the team’s conversationsHow to tag a conversation, assign it to a person on your team and filter the inbox by both. What assignment does and what it does not do.
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