Basic
Start with the chat on your website.
€99/month + VAT
3,000 credits a month
Try it free for 30 days- 1 agent
- 30 knowledge sources
- 2 users
- 1 language
- Web chat
- Credit top-ups
- Email support
23:40Saturday. Someone asks on WhatsApp whether you have a table for six.
AI agents that answer for you on your website, WhatsApp and Instagram
They learn from your website, your documents and your FAQs. They reply to customers in their own language, save the details of anyone who wants to book or buy, and hand the conversation to you when it needs a person.
- 30 days free
- 300 credits included
- No card needed
Already have an account? Log in
Conversations· Casa Lumbre
ExampleLucía Martín
WhatsAppHi, do you have a table for six next Saturday at around 21:30?
23:40
Hello. On Saturdays we serve dinner from 20:00 to 23:30 and there is a covered terrace. Tables for six or more are confirmed by the floor team. Give me a name and they will message you here tomorrow from 10:00.
AI agent23:40
The name is Lucía Martín. This number is fine.
23:41
Noted, Lucía: six people, Saturday at 21:30. They will confirm your table tomorrow.
AI agent23:41
Lead saved · Lucía Martín
Table for 6 · Saturday, 21:30 · Team notified
Lead saved
New- Name
- Lucía Martín
- Channel
- Request
- Table for 6
- Date
- Saturday, 21:30
Source used in the reply
casalumbre.example/opening-hours
Team notified by email
Made for businesses that deal with the public
- Restaurants and hospitality
- Clinics and health centres
- Estate agencies
- Online shops
- Language schools and training
- Professional services
- Hotels and accommodation
- Garages and repair services
Three channels, one inbox
One question. Three channels. The same answer.
Your customer chooses where to write. The agent answers with the same information in all three places, and you see every conversation together.
Chat on your website
A chat in your colours, installed by pasting one line of code. You choose the domains it may run on.
WhatsApp
Your WhatsApp Business number, connected through Meta’s official platform. Customers message you like any other contact.
Instagram Direct
The direct messages of your professional account, for people asking about what they have just seen on your profile.
A chat in your colours, installed by pasting one line of code. You choose the domains it may run on.
AB
Alpargatas Brisa
Shop assistant
How long does delivery to the Canary Islands take, and what does it cost?
Delivery to the Canary Islands takes 5 to 7 working days. Shipping is €14.90, and free on orders over €120. Customs paperwork is included.
Source: Shipping and returns
Powered by iAgentify
AB
Alpargatas Brisa
Business account
Today
How long does delivery to the Canary Islands take, and what does it cost?
18:02
Delivery to the Canary Islands takes 5 to 7 working days. Shipping is €14.90, and free on orders over €120. Customs paperwork is included.
18:02
And if the size is wrong?
18:03
You have 30 days to exchange them. The first size exchange is free, including to the Canary Islands.
18:03
AB
alpargatasbrisa
Business account
18:02
How long does delivery to the Canary Islands take, and what does it cost?
Delivery to the Canary Islands takes 5 to 7 working days. Shipping is €14.90, and free on orders over €120. Customs paperwork is included.
And if the size is wrong?
Seen
You have 30 days to exchange them. The first size exchange is free, including to the Canary Islands.
Example conversation with a fictional shop. All three channels arrive in the same inbox.
On video
See how it works in 60 seconds
From a customer’s question to the notification your team receives: the whole journey, without the jargon.
Video in Spanish, with Spanish and English subtitles.
How it works
From nothing to answering in four steps
No coding. You set it up from the dashboard and test it before it talks to anyone.
Step 1: Create the agent
Give it a name, tell it what your business does, choose its tone and set your opening hours.
Step 2: Give it knowledge
Paste your website address, upload your menu or catalogue as a PDF and write down the questions you get every week.
Step 3: Connect the channels
Copy one line of code into your website. Link your WhatsApp Business number and your Instagram account.
Step 4: Test it and switch it on
Ask it questions in the playground, fix whatever you are not happy with and activate it. From then on it answers on its own.
Knowledge base
It answers with what you teach it and tells you where it found it
You add your website, your documents and your FAQs. iAgentify splits them into passages, finds the ones that answer each question and writes the reply from them. Every answer shows which source was used.
- Web pages: a single URL or the whole site.
- PDF, Word, plain text, Markdown and CSV files up to 10 MB.
- FAQs and notes you write yourself.
- When prices or opening hours change, re-index and it answers with the new version.
Choose a question
- casalumbre.example/opening-hoursURL · 6 pages
- Dinner Tuesday to Saturday, 20:00 to 23:30. Sunday, lunch only. Closed on Mondays.
- Covered, heated terrace. Dogs are welcome on the terrace.
- Autumn-menu.pdfPDF · 12 pages
- Passage usedGrilled meats and vegetable sides are gluten-free. Gluten-free bread on request.
- Dry-aged rib of beef, €62/kg. Minimum two people.
- Frequently asked questionsFAQ · 9 questions
- Public car park 150 m away, on Calle Mayor. Two hours free with your restaurant receipt.
- High chairs available and a children’s menu at €12.
The agent’s answer
Are you open on Sunday evenings?
On Sundays we only serve lunch. For dinner, we are open Tuesday to Saturday from 20:00 to 23:30.
AI agent
- Source
- casalumbre.example/opening-hours
- Confidence
- High
- Missing information
- None
- Credits
- 1
Do you have anything gluten-free?
Yes. The grilled meats and the vegetable sides are gluten-free, and there is gluten-free bread if you ask when you book.
AI agent
- Source
- Autumn-menu.pdf · p. 3
- Confidence
- High
- Missing information
- None
- Credits
- 1
Where can I park?
There is a public car park 150 m away, on Calle Mayor. With your restaurant receipt you get two hours free.
AI agent
- Source
- Frequently asked questions
- Confidence
- High
- Missing information
- None
- Credits
- 1
Do you have a New Year’s Eve menu?
I do not have that information yet. If you like, I can pass your question to the team and they will get back to you.
AI agent
- Source
- None
- Confidence
- Low
- Missing information
- New Year’s Eve menu
- Credits
- 1
No source, no made-up answer
The question is logged in Analytics as unanswered, so you know what to add.
Languages
If they write in Catalan, it answers in Catalan
The agent detects the language of each message and replies in that language with the same information. No need to duplicate your knowledge base or build one agent per language.
- ESEspañol
- CACatalà
- ENEnglish
- Automatic detection
Galician, Basque, French, Portuguese, German and Italian are available too. How many languages each agent can use depends on your plan.
- Basic1 language
- Standard3 languages
- Premiumunlimited languages
Language detected: CatalàExample
Bon dia, feu menú de migdia entre setmana?
11:12
Bon dia. Sí, de dimarts a divendres fem menú de migdia, de 13:00 a 15:30, per 16,50 €. Inclou primer, segon, postres i beguda. Els dijous hi ha arròs a la brasa.
AI agent · 11:12
ES · Español
Buenos días, ¿hacéis menú de mediodía entre semana?
Buenos días. Sí, de martes a viernes hay menú de mediodía, de 13:00 a 15:30, por 16,50 €. Incluye primero, segundo, postre y bebida. Los jueves hay arroz a la brasa.
EN · English
Hi, do you do a set lunch on weekdays?
Hello. Yes, Tuesday to Friday we serve a set lunch from 1 pm to 3:30 pm for €16.50. It includes a starter, a main course, dessert and a drink. On Thursdays there is wood-fired rice.
Leads and human handoff
The AI answers. You step in when you want.
Every conversation shows who is handling it. Anyone on your team can take over in one click, reply in person on the same channel and hand it back to the agent when they are done.
- It saves the leads
- The agent asks for the details you choose (name, phone, what they need) and stores them in a record linked to the conversation. Export them as CSV.
- It tells the team
- When someone asks for a person, or a new lead comes in, you get a notification by email and in the dashboard.
- No talking over each other
- While a person is replying, the AI stays quiet. When you hand the conversation back, it carries on with the full context.
Andrés Gil
Web chatAI active
Hi, my order arrived with one espadrille in size 38 and the other in size 40.
I am sorry about the mix-up. Someone from the team needs to look at this. I am passing the conversation to Marta, who will reply right here.
AI agent
The agent requested a handoff. Team notified.
Marta took over.
Hi Andrés, this is Marta. I have your order in front of me. The correct pair in size 38 goes out today, and I am sending you a free label to return the other one.
Marta
Perfect, thank you.
Marta handed the conversation back to the agent.
By the way, how long will it take to arrive?
Deliveries to mainland Spain arrive in 24 to 48 working hours.
AI agent
The AI is replying
Press the button to see what changes.
The dashboard
What is happening with your customers, at a glance
Conversations by channel, leads, handoffs and credits used. Plus a list worth checking every week: the questions the agent could not answer, so you can add what was missing.
Overview
Sample dataLast 30 days
- Conversations
- 412
- +38 vs. previous period
- AI replies
- 1,538
- 1,538 credits
- Leads
- 37
- 9% of conversations
- Handoffs to a person
- 21
- 5% of conversations
Conversations per day
- Web chat
Credits this month
1,538 of 8,000
Renews on 1 November
Unanswered questions
Credits
One reply, one credit
Every plan includes a number of credits each month. Each reply the agent writes with the standard model uses one. Anything you answer yourself from the inbox uses none.
- Plan credits renew every month
- With each monthly payment you get your plan’s credits. Any you have not used do not carry over.
- Top-ups are kept
- If you run short, buy a pack. It is only used once your plan credits run out, and it carries over from month to month.
- We warn you first
- You get an email when your balance is running low. If it reaches zero, the AI stops replying and you can keep answering from the inbox.
Count the agent’s replies, not conversations: one conversation usually has several.
Basic3,000 included
+ 2 top-ups of 1,000€137 a month
Standard8,000 included
3,000 to spare€199 a month
Premium20,000 included
15,000 to spare€299 a month
- Credits you would use
- Included, unused
- Covered by top-ups
This only looks at credits. Plans also differ in channels, agents, users and languages.
Top-ups
Buy them from the dashboard whenever you need them.
- 1,000 credits€19 + VAT
- 5,000 credits€79 + VAT
- 20,000 credits€249 + VAT
Pricing
A fixed monthly fee, credits included
No lock-in. Change plan or cancel from the dashboard whenever you like.
Every plan starts with a 30-day trial and 300 credits. We do not ask for a card.
Standard
Web + WhatsApp + InstagramAll three channels in one inbox.
€199/month + VAT
8,000 credits a month
Try it free for 30 days- 3 agents
- 150 knowledge sources
- 5 users
- 3 languages
- Web chat + WhatsApp + Instagram
- Credit top-ups
- Priority support
Premium
For several agents, teams and brands.
€299/month + VAT
20,000 credits a month
Try it free for 30 days- 10 agents
- 500 knowledge sources
- 15 users
- Unlimited languages
- Web chat + WhatsApp + Instagram
- Advanced AI models
- Credit top-ups
- Dedicated support
Prices exclude VAT. 21% is added at checkout.
Industries
The same old questions, answered first time
Every business gets asked the same things over and over. These are some of the questions an agent answers with the information you give it.
Restaurants and hospitality
- Do you have a table for six on Saturday at 21:30?
- Are there gluten-free options?
- Can I bring my dog to the terrace?
Clinics and health centres
- How much is a dental clean?
- Do you work with my insurer?
- Do you have Saturday morning appointments?
Estate agencies
- Does the three-bedroom flat allow pets?
- What documents do I need to rent?
- Can I view it this week?
Online shops
- How long does delivery to the Canary Islands take?
- How do I return an item?
- I am a 39, which size should I get?
Language schools and training
- How much is the July intensive English course?
- Are there afternoon groups?
- Do you prepare students for the B2 exam?
Professional services
- What do you charge for an income tax return?
- What paperwork do I need to register as self-employed?
- Do you offer video calls?
Security and privacy
Your customers’ data, in Europe and yours alone
You are about to trust a provider with your customer conversations. This is what we do with them.
- Hosted in the European Union
- The database, the documents you upload and the conversations are stored on servers in the EU.
- Every company isolated
- Your organisation only sees its own agents, conversations and leads. The server checks which company you belong to on every request.
- Encrypted credentials
- Your WhatsApp and Instagram access credentials are stored encrypted and are never shown again, in the dashboard or through the API.
- The chat, only on your domains
- You choose the domains the chat may run on. From any other site, your code gets no answer.
- GDPR
- We process your customers’ data as a data processor, on your instructions. Contact forms ask for explicit consent.
- We do not train on your data
- iAgentify does not use your conversations or your documents to train AI models.
Frequently asked questions
What people who run a business usually ask
Have another question? Write to us.
Do I need to know how to code to set it up?
No. You configure the agent from the dashboard using forms. The website chat needs one line of code pasted into your site, which whoever looks after your website can do. WhatsApp and Instagram are connected from the dashboard with your Meta account.
What happens if the agent does not know the answer?
It says so. It can offer to pass the conversation to a person, or ask for contact details so you can reply later. The question is also logged in Analytics as unanswered, so you know what information to add.
Can it get things wrong?
Yes. It is a language model and it can give an inaccurate answer, especially if the information you gave it is incomplete or contradictory. We reduce that by making it answer from your sources and showing you which one it used, but you should test it in the playground and review the first conversations.
What is a credit, and what happens when they run out?
A credit is one reply from the agent using the standard model. Once your plan credits are used, top-up credits are spent if you have any. If the balance reaches zero, the AI stops replying until you top up or the next month begins; conversations still arrive in the inbox and you can answer them yourself.
Do I need a WhatsApp Business account?
Yes. iAgentify connects to WhatsApp through Meta’s official platform for businesses, so you need a number registered there. Instagram needs a professional account. The website chat needs nothing but your site.
Which languages does it answer in?
Spanish, Catalan and English, among others, and it can detect the language of each message. How many languages each agent can use depends on your plan.
Where are conversations stored, and who can see them?
On servers in the European Union. Only the users in your organisation can see them, according to the role you give each one. To generate replies, the message text is sent to the language-model provider (OpenAI); if you connect WhatsApp or Instagram, messages pass through Meta, as any message on those apps does.
Is there a minimum term? How do I pay?
There is no minimum term. You pay monthly by card through Redsys, the Spanish banks’ payment gateway, and you receive a VAT invoice. If you cancel, the service continues until the end of the period you have already paid for.
What happens when the 30-day trial ends?
Nothing automatic: we do not have your card, so nothing is charged. If you want to continue, you choose a plan. If you do not, the agent stops replying.
Can I use it on my website only, without WhatsApp or Instagram?
Yes. Each channel is connected separately and you can start with just the chat on your website. The pricing table shows which channels each plan includes.
It is
Who is answering your customers right now?
Create your first agent today and test it with your own information.
30-day trial, 300 credits, no card needed.