Articles in this topic
- GuideConnect WhatsApp: the three ways and what each one needsYour current WhatsApp Business number, a new number from iAgentify, or one from your Twilio account. What each way needs, how long it takes, what it costs and how to choose.
- Step by stepConnect your current WhatsApp Business numberPut your agent on the WhatsApp Business number your business already uses, through the Facebook window, and keep answering from the mobile app if you want to.
- Step by stepRequest a new WhatsApp number from iAgentifyAsk for a WhatsApp number for your agent from Channels. What the form asks for, how long it takes, where to follow the request and how many credits each message costs.
- Step by stepConnect a WhatsApp number from your own Twilio accountConnect a number approved for WhatsApp in your own Twilio account to your agent with the Account SID, the Auth Token and the number. Covers the webhook and the sandbox.
- GuideWhatsApp’s 24-hour rule in plain wordsWhatsApp only lets a business write to a customer during the 24 hours after their last message. What that means for your agent and your team, and what to do if the time runs out.
- TroubleshootingA WhatsApp message was not answeredWhy your agent did not reply to a customer on WhatsApp. Each cause, with how to recognise it under Conversations or Channels and what to do so that it answers again.
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