Skip to content
iAgentify
Start free

Terms and conditions

Last updated:

These terms govern the use and purchase of iAgentify. By creating an account you accept them. If you sign up on behalf of a company, you confirm that you have authority to bind it.

This is a translation provided for convenience. If it differs from the Spanish version, the Spanish version prevails.

1. Who provides the service

iAgentify is a service of ACTUAL GRANOLLERS, S.L., tax ID B-61728366, based in Barcelona (Spain). Contact: [email protected].

2. The service

iAgentify is an online platform for building artificial intelligence agents that reply to a company’s customers through its website chat, WhatsApp and Instagram, using the information the company provides. It includes a conversations inbox, capture of contact details, handoff to a person and analytics tools.

The service is intended for businesses and professionals using it in the course of their activity.

3. Account

  • You must provide accurate details and keep them up to date.
  • You are responsible for keeping your credentials safe and for what the users you invite to your organisation do.
  • Tell us without delay if you detect unauthorised access.

4. Free trial

Each customer may use one free trial of 30 days with 300 credits, without entering a card. Part of the credits are released when the email address is verified. Some features, such as advanced AI models, may not be available during the trial.

Nothing is charged when the trial ends. If you do not subscribe to a plan, the agents stop replying. We may refuse or cancel a trial if we detect abuse, such as creating several accounts to repeat it.

5. Plans, prices and taxes

The plans, their limits and their prices are those published on the pricing page and in the application at the time of purchase. Prices are in euros and exclude VAT, which is added at the rate in force (currently 21%).

We may change prices. You will be told in advance and the change will not apply to a period already paid for; if you do not agree, you can cancel before the next renewal.

6. Credits and top-ups

  • Each plan includes a number of credits per monthly period. One agent reply with the standard model uses one credit; other models may use more, as shown in the application.
  • Unused plan credits expire when the period renews, or when the subscription or trial ends.
  • Top-ups are packs of credits bought as a one-off payment. They are used once plan credits run out and do not expire at renewal. An active subscription is required to use them.
  • If the balance runs out, the agents stop generating replies until the period renews or a top-up is bought.
  • Credits have no monetary value, cannot be transferred and cannot be exchanged for money.

7. Payment and renewal

Payment is made by card through the Redsys gateway. The subscription is charged monthly in advance and renews automatically until you cancel it. Every payment generates an invoice available in the application.

If a renewal payment fails, we will notify you and retry over a few days. If it cannot be completed, the subscription is suspended and the agents stop replying until the payment is settled.

8. Changing plan and cancelling

  • You can move to a higher plan at any time; the change applies once the payment is confirmed.
  • A move to a lower plan applies at the next renewal.
  • You can cancel the subscription from the application whenever you like. There is no minimum term. The service stays active until the end of the period already paid for and does not renew.

9. Refunds

Because the free trial lets you evaluate the service before paying, fees for periods already started and credits already used are not refunded, except for an incorrect charge, an error on our part or where the law requires it. If you think a charge is wrong, write to us and we will review it.

If you purchase as a consumer, you keep the rights consumer law gives you in any case, including the right of withdrawal on the terms the law provides.

10. Acceptable use

You agree not to use the service to:

  • Carry out unlawful, fraudulent or misleading activities, or infringe third-party rights.
  • Send unsolicited communications or breach the WhatsApp, Instagram and Meta policies that apply to the channels you connect.
  • Impersonate people or organisations, or pass the agent off as a person where the law requires you to disclose that it is an artificial intelligence.
  • Offer medical, legal or financial advice without supervision by a professional.
  • Circumvent plan limits, resell the service without prior agreement or interfere with how the platform works.

You are responsible for telling your customers that they are talking to an artificial intelligence agent and for complying with the rules that apply to your business.

11. Your content

The content you upload (pages, documents, FAQs, instructions) and your agents’ conversations belong to you. You authorise us to process them solely to provide the service. You confirm that you have the right to use that content and that it is lawful.

iAgentify does not use your content or your conversations to train artificial intelligence models.

12. Data processing agreement

Where the service processes your customers’ personal data, you are the data controller and ACTUAL GRANOLLERS, S.L. is the processor, under Article 28 GDPR. This clause serves as the data processing agreement.

  • Subject matter and duration: the processing needed to provide the service, for as long as the contract lasts.
  • Data and data subjects: identification and contact details, channel identifiers and the content of conversations of the people who write to your agents.
  • Instructions: we process the data only on your instructions, which are those arising from these terms and from the settings you configure in the application.
  • Confidentiality and security: staff with access are bound by confidentiality and we apply security measures appropriate to the risk.
  • Sub-processors: you authorise the providers listed in the privacy policy. We will inform you of changes so that you can object.
  • Assistance: we help you respond to data subjects’ requests and meet your security and impact-assessment obligations.
  • Personal data breaches: we will notify you without undue delay after becoming aware of one.
  • End of service: when the relationship ends we delete the data or return it to you, except for what we must keep by law.

You are responsible for having a legal basis for processing your customers’ data and for informing them as the GDPR requires.

13. Limits of artificial intelligence

Replies are generated by a language model and may be inaccurate, incomplete or unsuitable. They are no substitute for human judgement. It is up to you to review the content you provide, test the agent before switching it on and supervise how it behaves.

14. Third-party services

The service depends on third parties: the language-model provider, Meta for WhatsApp and Instagram, and the payment gateway. Their use is subject to their own terms. We are not liable for interruptions, changes or restrictions imposed by those third parties, although we will do what is reasonable to limit their effect.

15. Availability and support

We aim to keep the service available continuously, but we do not guarantee that it will be free of interruptions. There may be downtime for maintenance, which we will try to schedule at quiet times. Support is provided through the channels and at the level that corresponds to each plan.

16. Intellectual property

The platform, its code, its design and its trade marks belong to ACTUAL GRANOLLERS, S.L. or its licensors. While your subscription is active you have a non-exclusive, non-transferable right to use it, limited to your own business.

17. Liability

To the extent the law allows, we are not liable for indirect damage, loss of profit or customers, or damage arising from replies generated by the agents or from the content you have provided. Our total liability on any ground is limited to the amount you paid for the service in the twelve months before the event giving rise to it.

This limitation does not apply in cases of wilful misconduct or gross negligence, or against consumers where the law does not allow liability to be limited.

18. Suspension and termination

We may suspend or close an account if these terms are breached, payments are overdue or the use puts the platform or third parties at risk. Unless it is urgent, we will warn you first so that you can put it right. You can close your account at any time by writing to us.

19. Changes to these terms

We may change these terms to reflect changes in the service or in the law. We will publish the new version with its date and, if the change is significant, tell you in advance. If you keep using the service after it comes into force, you are taken to accept it.

20. Governing law and jurisdiction

These terms are governed by Spanish law. The parties submit to the courts of Barcelona, unless consumer law provides for a different jurisdiction.