Articles in this topic
- GuidePlans and credits: how they workA monthly plan includes credits and some limits, and you can add extra credits. What uses credits, what does not, where to see your balance and what happens at a limit.
- Step by stepSubscribe to a planChoose a plan in Billing, check the total with VAT and pay by card on the bank’s page. What starts that day, and what to do if card payment is not open yet.
- Step by stepBuy extra creditsAdd a pack of credits to your balance from Billing when the plan runs short. Who can buy them, when they are added and in which order they are spent.
- Step by stepInvoices and billing detailsEvery confirmed payment produces an invoice you open and print from Billing. Where they are, who can see them and how to add your legal name and tax ID before paying.
- Step by stepChange plan or cancel your subscriptionAn upgrade is paid today and starts a new month; a downgrade is scheduled for the renewal; cancelling keeps the service until the end of the period already paid.
- TroubleshootingPayment problems: what to do in each caseWhat to do if you cannot pay, the bank declines the card, the payment is not confirmed, the renewal fails or the subscription expires, and what to send to support.
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