Articles in this topic
- ReferenceTroubleshooting index: start from the symptomFind what is happening with your agent, the chat, WhatsApp, payments or your account in this list and go straight to the guide that fixes it.
- TroubleshootingYour agent is not replying: what to checkYour agent has stopped answering on the website, WhatsApp or Instagram. These are the causes, from the most to the least frequent, and how to fix each.
Common problems, topic by topic
The troubleshooting guides that live inside each topic.
- KnowledgeWhy your agent says it does not know, and how to fix itYour agent only answers with what is in its knowledge. If it says it does not have that information, here is how to find the gap and close it.
- Website chatThe chat does not appear on your website: what to checkIf the chat button does not show on your website, go through these causes in order: the agent, the code, the allowed domains, caching and whatever your site may be blocking.
- WhatsAppA WhatsApp message was not answeredWhy your agent did not reply to a customer on WhatsApp. Each cause, with how to recognise it under Conversations or Channels and what to do so that it answers again.
- Plans and billingPayment problems: what to do in each caseWhat to do if you cannot pay, the bank declines the card, the payment is not confirmed, the renewal fails or the subscription expires, and what to send to support.
Can’t find what you are looking for?
Open a ticket from Support, inside the app, and a person from the iAgentify team will reply.
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