Articles in this topic
- GuideAppointments: what your agent can and cannot doYour agent offers the free times and books the appointment in the conversation. What it does on its own, what is left to your team and where Google Calendar fits.
- Step by stepSwitch on appointment booking for your agentAdd your services, the hours you take appointments in and the rules in your agent’s Appointments tab, switch booking on and check it with a test appointment.
- Step by stepConnect Google Calendar to appointmentsConnect your Google account so the agent stops offering times you are already busy and every appointment shows up in your calendar. What syncs and what does not.
- Step by stepRun your appointments day to day: agenda, changes, cancellationsWhat the Appointments screen shows, how to add one that comes in by phone, change its time, cancel it and mark whether the customer came. And what the customer gets.
- TroubleshootingThe agent does not book, or the times are wrongWhat to check when your agent offers no appointments, takes a note instead of booking, hides a free time, offers a busy one, or an appointment is missing from Google Calendar.
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